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It’s The Thought That Counts: Five Basics On How To
Write A Comment Card
By
Gordon Hubbell
KCBS CBJ&CTC 30439
When to write a comment card remains subject to a lot of debate.
Personally, I try to write one every time I either score something as a
6 or below or, occasionally, a 7 when I know my comment might help the
cook improve his or her score next time. Most importantly, comment cards
are optional and have been since their introduction last year. No judge has
to write one, ever. Using them is likely to remain something of a
contentious subject but, the fact is they are “on the table” and,
when properly used are most often welcomed by the cooks.
I participate in several online barbecue forums and on many occasions
I’ve run across posts by cooks that tell how much they have both
appreciated and learned from comment cards they’ve received.
Sometimes, those same posts often mention getting some comment cards
that cause some head scratching because the cook either can’t
understand the comment or it just makes no sense based on the situation.
Given the high level of appreciation for comment cards and at least
some apparent confusion on how to complete them properly, I hereby offer
some “rules of the road” about them for your consideration about How
to write one. There are many judges who took their basic judging class
before the comment card was introduced and who, as a result, haven’t
had formal instruction on them. Also the Reps, who often do a quick “comment
card basics” lecture during the judges’ meeting, have a very limited
amount of time to get their points across. So, relax, think, and ponder
these comment card fundamentals . . .
First: In that small space, and in that short period of time
before the next category comes in for judging, can you get your thoughts
down in writing well enough that the cook can understand it? Let’s
face it, not everyone is skilled at writing. The comment needs to be to
the point, clear, and well stated enough to be understood. Not everyone
can do this. Everyone has different talents and, even if you are a great
judge, if you can’t “put it down” in what is a rather challenging
situation, get some help. If you have the opportunity, give some input
to another judge who is writing one and help him or her make a point.
Comment cards are optional for good reason – requiring them might make
some otherwise very good and experienced judges either quit judging or,
worse, create comments cards of little or no value that are turned in as
placeholders. I don’t mean you need perfect grammar or spelling (those
don’t matter on a comment card), but I do mean you need a comfort
level with writing out your message to get your point across.
Second: Does your comment address something that is within the
cooks’ span of control? Cooks control the meat they buy, how they cook
it, and how they put it in the box. Once an entry hits the turn in table
the cook is out of the loop. For instance, particularly at larger
contests, food may take a while to get to judges and thus cool down, so
a comment about food temperature like, “your ribs were cold” won’t
strike a chord with a cook who may have burned his fingers getting bones
in a box. “Sauce spots on the lid” is another problem. Things get
bumped and jostled during turn in and delivery to the table and sauce
spots on a box lid are neither a mark-down requirement nor something
deliberately done by a cook. If something is wrong with an entry that
could be outside the control of the cook, it most likely is.
Third: Is your comment qualified? Why you scored something
low should be clarified, not just “blurted”. This means it should be
appropriate for the situation and in context so the cook will see your
point (whether he or she agrees with it isn’t the issue). For
instance, a comment like “Your sauce was too sweet” is unqualified.
You can say it. You can mean it. It is better than no comment at all if
you’ve given a low score because of it, but what does this tell the
cook? Not enough. Cooks work to please the tastes of a broad range of
people and they already know they can’t please everyone – they are
just trying to please as many judges they can. A more appropriate
comment would be something like, “Your sauce was too sweet and
detracted from the other flavors” isn’t much longer but is much
clearer and is qualified. This says you thought the sweetness of
the sauce overpowered everything else and caused you to mark the entry
down.
Fourth: Is your comment constructive? In other words, could the
cook use it to improve results at the next contest or is it just a blunt
statement? Comments like “Tough as a boot” or “worst pork I’ve
ever encountered” don’t get anything across and can be seen as
mean-spirited. Leave this kind of communication to the politicians.
Judges need to be on the same side as the cooks – our goal is
excellent barbeque and we can work together to create it. The tone of
your comment should be supportive, not an attack. “The brisket was
tough and needs some work on moisture and texture” is more specific
and neutral. The cook doesn’t have to agree with you, but deserves
respect and some direction from your comment.
Fifth: Does your comment fit the rules? Think about this one. . .
“The chicken skin is supposed to be bite-through tender so I lowered
my score.” Is there a rule about tender chicken skin? Nope. There’s
no such requirement at all. Our only judging stipulation about chicken
skin is to taste it if presented with the entry. “Bite-Through”
chicken skin is something many cooks try to achieve to help create an
overall positive impression – it isn’t a judging requirement. Thus,
this comment is not backed up by fact. A similar comment would be, “Your
brisket was sliced too thick and I guess you overcooked it and tried to
get it to pull better this way.” Fact: There’s no rule or standard
about how thick or thin a brisket slice has to be (or even that it be
sliced at all). Again, no rule backs this comment up and it is a waste
of time.
So, what should you write on a comment card? What you want the cook
to know! It’s not so much what you say but how you say it. It
can be about something very important or relatively minor, that’s up
to you. If you’re a cook yourself you might even provide hints and
short instructions about how to improve. The fact is, that as a KCBS
certified judge, your opinion is both important and valuable and a well
completed comment card can make you a better, higher contributing judge.
I agree with what our judging instruction CD says about comment
cards: “You should know when you give a positive score, a comment
is not necessary because the score itself, tells the cook they are
achieving excellence in BBQ. . . However, as a BBQ Judge you are
encouraged, if you desire, to provide information to the cooks which may
help them understand the score you have given and to provide helpful
information to improve their performance in the future. The comments
should be of the type which will assist them in perfecting their art and
skills.” A high score tends to speak for itself. So, I don’t do
comment cards on high scores. It’s when I give low ones that I really
want to be understood and a comment card is the best vehicle. To make
them work, follow the basic instructions on completing the blanks and
follow these five basic guidelines:
1. Don’t write one unless you can make a clear point with it
2. Comment only on what is in the cooks’ control
3. Qualify your comment enough that the cook knows why you scored
that way
4. Be constructive, not crabby
5. Support rules and standards, not myths or trends
One final requirement is already in the judging instructions – complete
the blanks – since a card without a team number, for instance, can’t
be routed to the cook. To help me fill in the card, I jot my 3 scores
for Appearance, Taste, and Tenderness on my plate next to the team
number – this way I’ve got all the information at hand and can go
ahead and turn in my judging slip and complete the comment card more at
my leisure.
The future of the comment card is uncertain. The KCBS board is
watching the situation closely and might change the rules or even
eliminate cards entirely. However, the cards are a simple extension of
your judging capability and can be a great vehicle to help judges and
cooks communicate and, ultimately, coordinate in working toward
excellence in barbeque.
To other articles from Gordon written for The BBQ
Forum go
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Note from Ray Basso: This is
the beginning of a new project for the BBQ forum. This is part of a
series of articles written by a variety of people about subjects that
should be of interest to people who frequent the BBQ forum. They will
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If anyone is interested in writing pieces for this project please
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